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VIBEcare Privacy Policy

Effective Date: 1/1/2025

1. Introduction

VIBEcare  (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect the information you share with us when using our website or mental health services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and date of birth.

  • Health Information: Details about your mental health history, symptoms, treatment goals, or other information you choose to share with our licensed providers.

  • Technical Data: IP address, browser type, device information, and usage data collected automatically via cookies or analytics tools.

3. How We Use Your Information

We use your information to:

  • Provide mental health assessment, counseling, or therapy services.

  • Communicate appointment details and respond to inquiries.

  • Process payments and maintain records as required by law.

  • Improve our website and services.

  • Comply with applicable healthcare, privacy, and safety regulations.

4. Legal Basis for Processing (for U.S. HIPAA Compliance)

If you are a client, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We will only use or disclose your Protected Health Information (PHI) as permitted or required by HIPAA. Some of our services, denoted as "Beta", "Pilot", or "Test" programs, are specifically excluded from HIPAA protection due to the nature of using services and systems that are still under development.  See your specific service agreement for details.

5. How We Protect Your Information

We implement physical, electronic, and administrative safeguards to protect your personal and health information, including encryption, secure data storage, and limited employee access.

6. Sharing of Information

We do not sell your personal or health information. We may share information only with:

  • Licensed mental health professionals working within our organization.

  • Third-party service providers (e.g., scheduling or billing platforms) who comply with HIPAA and privacy laws.

  • Law enforcement or other entities when required by law or to prevent harm.

7. Cookies and Tracking

Our website may use cookies or analytics tools to understand site usage and improve your experience. You can adjust your browser settings to refuse cookies if you prefer.

8. Your Rights

You may request to:

  • Access or obtain a copy of your health records.

  • Request corrections to inaccurate information.

  • Withdraw consent or request deletion of certain personal data (subject to legal limits).
    To exercise these rights, contact us at: [privacy@[yourdomain].com].

9. Retention of Information

We retain client records and related data as required by state and federal regulations, typically for a minimum of 7 years after the last date of service.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:
VIBEcare
918 Lonesome Rd
Colorado Springs, CO 80904
kvandersluis@vibecare.org
(720) 303-2700

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